Shipping policy

Important Notes

In response to COVID-19, we and our shipping partners continue to follow precautionary measures to ensure the safety and well-being of our customers and delivery personnel.

  • All carriers comply with government and safety guidelines.

  • At this time, delivery services are operating normally. We recommend using a home address for deliveries.

  • All deliveries are contact-free, and signatures are not required.

  • Carrier-specific updates and guidelines can be found on their official websites.

  • Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

We appreciate your understanding as these measures help ensure safe and smooth delivery operations.

Order Processing

  • Orders are processed within 1–5 business days (excluding weekends and holidays) after order confirmation.

  • You will receive a shipping notification email once your order has been shipped.

Estimated Transit Times

United States, Canada, Australia & New Zealand

  • Premium Shipping: 7–14 business days

  • Free Shipping: 14–21 business days

Europe & United Kingdom

  • Premium Shipping: 7–21 business days

  • Free Shipping: 15–41 business days

Asia

  • Premium Shipping: 11–28 business days

  • Free Shipping: 16–45 business days

South America

  • Premium Shipping: 11–28 business days

  • Free Shipping: 16–45 business days

Additional Notes

  • In many cases, parcels may arrive earlier than expected, sometimes within 10 business days.

  • Expedited Shipping: If you require faster delivery, please contact us at contact@casetovia.com before placing your order.

Address Accuracy & Customer Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout.
Casetovia is not responsible for delivery issues caused by customer errors, including but not limited to:

  • Incorrect or incomplete shipping addresses

  • Wrong recipient details

However, if you contact our support team as soon as possible, we will do our best to assist in correcting the issue before shipment or coordinate with the carrier when possible. Additional shipping fees may apply.

Delays & Tracking Information

  • Delivery times are estimates only and may vary due to customs clearance, public holidays, weather conditions, or carrier delays.

  • Tracking information may take 24–72 hours to become active after dispatch. If tracking does not update immediately, please check again later.

If your package has not arrived within the estimated delivery timeframe, please contact us at contact@casetovia.com.