Privacy policy

Last updated: May 5, 2025

This Privacy Policy describes how Casetovia (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from casetovia.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date as required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information we collect depends on how you interact with us.

In addition to the specific uses described below, we may use your information to communicate with you, provide and improve our Services, comply with legal obligations, enforce our terms, and protect the rights and safety of Casetovia, our users, and others.

What Personal Information We Collect

Information We Collect Directly from You

You may provide us with personal information, including:

  • Contact details (name, address, phone number, email)

  • Order information (billing and shipping address, payment confirmation, email, phone number)

  • Account information (username, password, and account security details)

  • Customer support information (content of messages you send us)

Providing certain information may be required to access some features of the Services.

Information We Collect Automatically

We may automatically collect information about your interaction with the Services (“Usage Data”) using cookies and similar technologies. This may include:

  • Device and browser information

  • IP address

  • Network connection information

  • Pages viewed and interactions with the Site

Information We Obtain from Third Parties

We may receive personal information from third parties such as:

  • Shopify, which powers our online store

  • Payment processors, who process your payment information securely

  • Marketing and analytics partners, who help us improve and advertise our Services

Any information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process payments and fulfill orders

  • Manage your account

  • Arrange shipping, returns, and exchanges

  • Communicate with you regarding orders and services

Shopify may process your data in accordance with its own Privacy Policy.

Marketing and Advertising

We may use your information to send promotional messages or display relevant advertisements.
For EEA residents, this processing is based on our legitimate interest under Article 6(1)(f) of the GDPR.

Security and Fraud Prevention

We use personal information to detect and prevent fraud or misuse of our Services.
For EEA residents, this is based on legitimate interest under Article 6(1)(f) GDPR.

Customer Support and Service Improvement

We process personal information to respond to inquiries and improve our Services, based on our legitimate interests.

Cookies

We use cookies to operate and improve our Site. For information on Shopify-related cookies, visit Shopify’s cookie policy.

You can manage cookies through your browser settings, but disabling cookies may affect Site functionality.

We recognize the Global Privacy Control (GPC) signal and will treat it as an opt-out of targeted advertising where applicable.

How We Disclose Personal Information

We may share your personal information with:

  • Service providers (payment processors, shipping partners, analytics providers)

  • Marketing and advertising partners

  • Affiliates within our corporate group

  • Authorities or parties involved in legal obligations or business transactions

We do not use or disclose sensitive personal information without consent or for profiling purposes.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.

Security and Retention

No system is completely secure. We take reasonable measures to protect your data but cannot guarantee absolute security.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have rights including:

  • Access to your personal data

  • Correction or deletion of your data

  • Data portability

  • Opt-out of sale or targeted advertising

  • Restriction or objection to processing

  • Withdrawal of consent

You can exercise your rights by contacting us using the details below.

Complaints

If you have concerns about how we process your data, please contact us.
EEA residents may lodge a complaint with their local data protection authority.

International Users

Your information may be processed outside your country of residence. Where required, we rely on appropriate legal safeguards such as Standard Contractual Clauses.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: contact@casetovia.com
Website: https://casetovia.com

For the purposes of applicable data protection laws, Casetovia is the data controller of your personal information.