Frequently Asked Questions (FAQ)

Welcome to the Casetovia FAQ page. Here, we’ve answered some of the most common questions about our phone cases, services, and policies. If you can’t find the answer you’re looking for, feel free to contact us — we’re happy to help.

1. What is your return policy?

We want you to love your Casetovia phone case. If you’re not completely satisfied, we offer a 30-day return policy for unused and undamaged items in their original packaging.
To start a return, please contact our support team, and we’ll guide you through the process.

2. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with tracking information. You can track your package using the link provided in that email. Please note that tracking updates may take 24–72 hours to become active.

3. Do you offer international shipping?

Yes! Casetovia ships worldwide.
Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are listed on our Shipping Policy page.

4. What payment methods do you accept?

We accept secure and widely used payment options, including:

• Credit & Debit Cards (Visa, MasterCard, American Express)

• PayPal

• Apple Pay

• Google Pay

All payments are processed securely.

5. How do I care for my phone case?

To keep your phone case looking its best:

• Clean gently with a soft, damp cloth

• Avoid exposure to harsh chemicals or abrasive materials

• Do not expose the case to extreme heat for long periods

Following these tips will help maintain durability and appearance.

6. How can I contact customer support?

Our customer support team is here to assist you with any questions or concerns.

📧 Email: contact@casetovia.com

We aim to respond within 24–48 business hours.

7. Are your phone cases high quality?

Yes. At Casetovia, we focus on quality, durability, and design. Our phone cases are made using carefully selected materials to ensure protection, comfort, and style.

8. Can I change or cancel my order?

We process orders quickly. If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been shipped, we’re unable to make changes or cancellations.

9. Do you offer gift cards?

At this time, gift cards are not available, but we may introduce them in the future. Stay tuned for updates!

10. How can I subscribe to your newsletter?

To receive updates on new arrivals, promotions, and exclusive offers, you can subscribe to our newsletter at the bottom of our website. Just enter your email address and you’re all set.